E PARK – SYDNEY AIRPORT

1.1          These are the Terms upon which we accept internet E-PARK bookings on this website. 

In these Terms the following words or phrases have these meanings:

The words " we”,” us” or” our" means Sydney Airport Corporation Limited (ABN 62 082 578 809).

The words "you” or “your" means any person who makes an E-PARK booking or (where the context allows) uses a Car Park for the parking of a Vehicle.

"Car Park" means any car park controlled by us.

“Contract” means the contract formed between you and us from the time that you receive the E-PARK Receipt (which Contract includes our standard additional terms and conditions that are posted on any sign at the entrance to the Car Park).

"Parking Rates" means the rates and charges stated on any board or notice at a Car Park.

“Receipt” means the emailed confirmation from us that your E-PARK booking has been accepted.

" Valet Park" means a method of parking whereby you leave the keys to your Vehicle with us or with our appointed contractor so that we can park your Vehicle in a space that we select.

"Vehicle" means any vehicle which you may park in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

3.    INTERPRETATION

3.1        Acceptance of these Terms - If you make an E-PARK booking on this site then you accept these Terms without qualification.

3.3        Sign posted conditions of parking - Additional conditions for parking in the Car Park are displayed at the entry to each Car Park.  Those sign posted conditions are in addition to and form part of these Terms.  If there is any inconsistency between these Terms and those sign posted at the entrance to the Car Park, then these Terms will take precedence.

3.4        Amendment to these Terms – These Terms may be changed by us at any time and such changes will apply to all E-PARK bookings made after such amendments have been posted on this website.

3.5        Statutory Rights - Nothing in these Terms affects your statutory rights

3.6        Headings - Headings are for information only and do not affect the interpretation of these Terms.

3.7        Copyright - All copyright in these Terms and any material contained on the E-PARK website is the property of Sydney Airport Corporation Limited (ABN 62 082 578 809).

3.8        Apply NSW law - These Terms and any Contract is governed by and will be construed in accordance with the laws in force in New South Wales and the parties submit to the jurisdiction of its courts.

4.    REQUIREMENTS

4.1        Please read these Terms carefully - You will need to read and confirm that you have read these Terms before booking your E-PARK space on this site.  You will be bound by them once your E-PARK booking is confirmed.

4.2        E-PARK Booking Receipt - An E-PARK booking is confirmed when we email you your Receipt to the email address you gave us on the website booking form.  When you receive your Receipt you should check that the information on the Receipt is correct and let us know by email at park@syd.com.au if it is not.  You must quote the booking reference number on the Receipt if you wish to contact us about your E-PARK booking.

4.3        Use and transfer of E-PARK spaces - The E-PARK booking and the resultant Contract is personal to you, and can only be used by you or someone authorised by you.

4.4        Size and height restrictions - We only accept E-PARK bookings for cars, light utes and light vans.  Size and height restrictions apply at some of our Car Parks.  You should ensure that the Car Park you have chosen is suitable for your Vehicle’s size and height.  Please contact us park@syd.com.au if you wish to check whether your Vehicle is acceptable.  Please note that you are not entitled to a refund if your Vehicle exceeds our size or height limits.

4.5        Change of Vehicle specifications - When you book your E-PARK space, you must specify the registration number of the Vehicle.  Your E-PARK booking will only be valid for the Vehicle that has the specified registration number that you have booked for.  You must change these details if you wish to use the E-PARK for another vehicle. There is no additional fee if you change these details before your booked arrival time.  These details can be changed by emailing us at park@syd.com.au .

5.    PAYMENT

5.1        Payment by Credit Card - You must pay for your E-PARK space by using any acceptable credit card set out on the website booking form.  We may charge an additional fee for such payment by credit card, which may vary depending on which card you use.  We do not accept payment by cash or cheque.

5.2        Booking fee – Your E-PARK booking will incur a $2 non refundable booking fee when the E-PARK booking is made.

5.3        Failure of payment - Your E-PARK booking may be cancelled by us if your credit card payment fails.  If we cancel your booking for this reason, then we will still charge you a $5 administration fee and the $2 booking fee.

5.4        Payment policy - By booking on our website you agree that:

a.          The E-PARK space will be charged to you for each calendar day (or part thereof) of  the Booking Period;

b.          No refund will be made if your stay is shorter than the time specified in the Booking              Period;

c.          If you arrive early or leave late (so that your Vehicle is parked in the Car Park for any period of time outside your Booking Period), then you will be charged for the additional period you are in the Car Park at the sign posted Parking Rates specified at the entrance to that Car Park. Any such additional charge will be payable, even if your total stay is no longer than the Booking Period; and

d.         The parking rate that you will be charged for any extra stay will be the rate that would have been charged for that extra time had you not booked your E-PARK space.

5.5        Price includes GST - The price that you have been quoted for the E-PARK space includes GST and is fixed when you make your E-PARK booking.  No further discounts apply.

6.    CANCELLING YOUR E-PARK BOOKING

6.1        24 hour notice of cancellation to receive a refund - You may cancel your E-PARK booking, for any reason, at any time up to 24 hours prior to the start of the Booking Period.  If you cancel with at least 24 hour notice, then you will receive a refund, less a $5 administration fee and the $2 booking fee. 

6.2        Cancellation must be by email - To cancel your E-PARK booking, you must contact us by email at park@syd.com.au quoting your name, address, vehicle registration, booking Receipt number and Booking Period.  Cancellations will only be accepted by email.

6.3        Refunds policy – There will be no refund for your E-PARK booking if you:

a.          Do not cancel your E-PARK booking 24 hours before the start of the Booking Period;              or

b.          Do not use the E-PARK booking.

7.    STEPS TO FOLLOW 

7.1        Print out your Receipt and bring it with you to the airport.

7.2        Take a Car Park entry ticket on entering Car Park – On entering the Car Park, press the button on the ticket machine and take the usual Car Park entry ticket.

7.3        “Reserved Pre-booked Customers Only” Car Park spaces – You may park your Vehicle in the parking spaces marked “Reserved Pre-Booked Customers Only”.  If no such spaces are available then you can park in any “non-reserved” parking spaces in the Car Park.  

7.4        Present your Receipt to the cashier as you exit the Car Park – Please keep the Car Park entry ticket you received on entering the Car Park.  On exiting the Car Park with your Vehicle, present this Car Park entry ticket and your E-PARK Receipt to the cashier.  The Receipt is your proof of an E-PARK booking and payment. 

7.5        Pay additional charges - You may have to pay an additional parking fee if you entered the Car Park before your specified booking time or if you return to the Car Park after expiry of the specified time.  These additional fees will be based on the Parking Rates displayed at the entrance to the Car Park.

7.6        Forgotten or lost Receipt - If you forget to bring your Receipt to the Car Park or you loose your Receipt, then you should contact the cashier or our staff when you first enter the Car Park.  While you are away, the cashier will use its best endeavours to confirm your E-PARK booking on our database by your return.

7.7        Please Check-in 60 Minutes Prior to Your Airline Check-in Time - It is your responsibility to ensure that you leave enough time to get from your Vehicle to the terminal check-in counter.  If the Car Park you have selected to use is the Remote Long Term Car Park then a free shuttle bus will transfer you to the domestic terminals. You must allow for delays in waiting for transport between the Car Park and the airport terminal.  You should arrive at the Car Park at least 60 minutes prior to your airline’s required check-in time to allow for transfer from the Car Park to the airport terminal.  The P-Bus timetable is available online at www.sydneyairport.com.au . Please note, the P-Bus operates transfers to domestic terminals T2 and T3 only. If your flight departs from T1 (international terminal) please allow additional time to transfer from T2 or T3.

7.8        How to contact Car Park staff – Please note that if you need to contact our Car Park staff while you are in the Car Park, that there is a help button on the Car Park ticketing machine at the entrance to the Car Park and on all Car Park pay machines.

8.    YOUR ENTITLEMENT TO PARKING

8.1        Reasonable endeavours - We will use reasonable endeavours to ensure that an E-PARK space is available at the Car Park you nominated but availability of an E-PARK space is not guaranteed.  If the relevant car parking is not available, then the following will apply:

8.2        If all E-PARK spaces are full in your nominated Car Park– If there are no parking spaces marked “Reserved Pre-Booked Customers Only” then you can park in any non-reserved parking spaces in that Car Park.

8.3        If your nominated Car Park is full – If we can not accommodate you in your    chosen  Car Park for the Booking Period;

a.         Then we will endeavour to upgrade you, at no additional charge, to another type parking in one of our other Car Parks; and

b.         If we are unable to upgrade you and you are required to use a cheaper parking option (according to the sign posted Parking Rates at the Car Park entrance) than the cost of the E-PARK space you booked, then we will refund you the price difference.

8.4        If all our Car Parks are full – In the unlikely event that we can not accommodate your Vehicle at any of our Car Parks, then;

a.          If available, we will organise alternative arrangements at our cost; or

b.          You will be entitled to a full refund of your E-PARK booking fee.

9.  LIABILITY

9.1        Substitution and/or refund is your only remedy - If we can not accommodate your Vehicle for any reason, then you agree that such substitute parking and/or refund referred to in section 8, will be your only remedy against us.  Subject to any law to the contrary, this will be the limit of our liability to you under the Contract.

9.2        Our liability for you or your Vehicle - We will not be liable to you for any loss or damage that you or your Vehicle may suffer unless the loss or damage is proven to be caused by the negligence, wilful act, default or breach of statutory duty by us, our employees, servants or agents.

9.3        Our liability for your luggage or property - We will not be liable to you for any loss or damage to your luggage or other property whilst in any Car Park or on the transport between a Car Park and the terminal, unless the loss or damage is proven to be caused by the negligence, wilful act, default or breach of statutory duty by us, our employees, servants or agents.

9.4        No liability for delays or missed flights – You agree that we have no liability to you if you miss your flight, even if the delay is due to traffic congestion within or near the airport, or due to the advertised frequency of transport from the Car Park to the terminal not being maintained for any reason.  We also give no guarantee as to the frequency of transport between the Car Park and the terminal.

9.5        Consequential losses – We will also not be liable to you for any special, incidental, indirect or consequential loss or damage suffered by you as a result of a breach by us of our obligations under these Terms and the Contract, whether we could have foreseen such losses or damages at the time.

9.6        Your liability to us – You indemnify us for any cost, expense, loss or damage suffered by us in connection with any death or personal injury of any person or any damages to any real and personal property caused directly or indirectly by you or your agent’s use of the Vehicle in the Car Park.

9.7        No limitation - Despite any other provision in these Terms, we do not exclude or limit the application of any statute where to do so would contravene that statute or cause any part of the Contract to be void.  Nothing in these Terms limits our liability for personal injury or death to the extent caused by a negligent act or omission of us.

9.8        Trade practices requirements - Where the Trade Practices Act 1974 or other laws imply conditions or warranties in respect of this Contract and it is not lawful or possible to exclude them, our liability for any breach of such condition or warranty will be limited to the extent permitted by law, and at our option to the supplying of the services again or the payment of the cost of having the services supplied again.

10.  FORCE MAJEURE

We are not liable for any delay or failure to perform our obligations under this Contract if such delay or failure is caused or contributed to by a Force Majeure.  In this section Force Majeure means a circumstance beyond our reasonable control and which results in our being unable to observe and perform on time any obligation under this Contract.  If a delay or failure by us to perform our obligations is caused or contributed to by a Force Majeure, the performance of our obligations will be suspended. 

11.  VALET PARKING

We reserve the right to Valet Park your Vehicle - We reserve the right to Valet Park your Vehicle and may notify you of this before or on your arrival.  If we elect to Valet Park your Vehicle, then this will be done at no additional cost to you.

12.  BOOKING MOBILITY PARKING SPACES

Contact staff on arrival for mobility spaces - If you require a “mobility parking scheme holder” space, then please contact a member of the Car Park staff by pressing the help button on the Car Park ticketing machine at the entrance to the Car Park on your arrival at the Car Park.

13.  COMMENTS AND COMPLAINTS

Any comments or complaints relating to the E-PARK booking procedure and these Terms should be made in writing to us at our address below or by e-mail to park@syd.com.au  We endeavour to answer all complaints within 5 working days.  Please assist by providing as much relevant information and detail as you can so that we have the best opportunity to investigate and take action on your complaint or comment.

14.  PRIVACY POLICY

By accepting these Terms, you agree to be bound by our privacy policy which is available at (http://www.sydneyairport.com.au/SACL/Legal/Privacy+Policy/default.htm) which outlineshow we manage the personal information that we may collect and how you contact us if you have any queries in regard to privacy issues.

15.  HOW TO CONTACT US

E-mail us at:                park@syd.com.au  

Telephone us on:          9667 – 6010

Write to us at:              Sydney Airport Corporation Limited

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